Objectives 1 Quality objectives 2018 Area Target Customer Satisfaction: 1. Overall Satisfaction index ≤ 2,0* 2. No surveys with an index > 3,0** * 12 month moving average ** Overall satisfaction on individual projects Cost of poor Quality: Project write-downs to be max. 0.5% of turn-over (to be measured quarterly). Problem solving: Process improvement: NCR cost to be at same level or above write-downs. NCR lead time: 90% solved within 3 months 200 created improvements in SoluDyne 25% implemented improvements (incl. from NCR & Project Assessment) Note: Hard copies are considered non-controlled documents. This document is the property of Semco Maritime and must not be reproduced partly or completely in any form, without the written permission from Semco Maritime. Document no.: A-SEMCO-0016 Revision no.: 04 Page 1 of 2
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